FAQ
CREATING AN ACCOUNT IS VERY EASY. JUST CLICK THE ICON NEXT TO THE SEARCH ICON OR WHEN PLACING AN ORDER, YOU WILL BE PROMPTED TO SAVE YOUR INFORMATION WITH YOUR EMAIL ADDRESS AND PASSWORD.
WHEN YOUR ORDER SHIPS, YOU WILL RECEIVE AN EMAIL WITH A TRACKING LINK. YOU CAN ALWAYS CONTACT OUR CARRIER FOR MORE INFORMATION REGARDING THE DELIVERY OF YOUR PACKAGE.
NO WORRIES, NO PASSWORD IS NEEDED, YOUR EMAIL ADDRESS AND THE VERIFICATION CODE YOU WILL RECEIVE ARE ENOUGH TO LOG IN TO OUR SITE.
CUSTOMIZE YOUR PREFERENCES. YOUR ACCOUNT STORES INFORMATION SUCH AS YOUR ORDER HISTORY AND YOUR BILLING AND SHIPPING ADDRESS. IT ALSO OFFERS YOU THE ABILITY TO TRACK YOUR ORDER.
TO DELETE YOUR ACCOUNT AND PERSONAL DATA, WE INVITE YOU TO CONTACT OUR CUSTOMER SERVICE IN WRITING AT THE EMAIL ADDRESS CONTACT@LEANDRE-LEROUGE.COM.
LEANDRE LEROUGE CURRENTLY ONLY OFFERS DELIVERY IN FRANCE. PLEASE CONCTACT US FOR MORE INFORMATION.
WE OFFER SHIPPING TO ANY PERSONAL POSTAL ADDRESS, WITH PACKAGES DELIVERED AGAINST SIGNATURE. YOUR PACKAGE WILL BE DELIVERED BY COLISSIMO IN FRANCE.
DELIVERY OF OUR ORDERS IS FREE FOR PURCHASES OF €200 OR MORE. OTHERWISE, DELIVERY CHARGES ARE €10.
ORDERS ARE USUALLY DELIVERED WITHIN 2 TO 5 BUSINESS DAYS FROM THE SHIPPING EMAIL.
WHEN YOUR ORDER IS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH THE TRACKING LINK FOR THE PACKAGE, SO YOU CAN FOLLOW ITS PROGRESS. ALL ORDERS ARE SHIPPED BY POST AND ARE FULLY TRACEABLE ON THEIR WEBSITE, THANKS TO THE TRACKING LINK WE SEND YOU. YOU CAN ALWAYS CONTACT THEM IF YOU HAVE ANY QUESTIONS ABOUT YOUR SHIPMENT.
WE INVITE YOU TO CONTACT THE CARRIER AND US AT CONTACT@LEANDRE-LEROUGE.COM.
FOR MORE INFORMATION ON SIZES, PLEASE REFER TO THE SIZE GUIDE ON EACH PRODUCT PAGE. YOU CAN ALSO CONTACT US AT THE FOLLOWING ADDRESS FOR FURTHER ADVICE AND RECOMMENDATIONS.
WHEN YOUR ORDER IS VALIDATED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH THE ESSENTIAL INFORMATION OF YOUR ORDER BY EMAIL.
ORDERS MADE ON OUR ONLINE STORE CANNOT BE CANCELLED OR MODIFIED. YOU WILL ALWAYS HAVE THE OPTION TO RETURN YOUR ORDER UPON RECEIPT IF YOU ARE NOT HAPPY WITH IT.
YOU CAN PAY BY VISA, CREDIT CARD, MASTERCARD, MAESTRO, AND AMERICAN EXPRESS. PAYMENT IS DEBITED FROM YOUR CARD AFTER YOU PLACE YOUR ORDER. YOU CAN ALSO PAY BY PAYMENT APP : PAYPAL, APPLE PAY, AND SHOP PAY. IF YOU HAVE A GIFT CARD, YOU CAN USE IT TO MAKE A PURCHASE DIRECTLY THROUGH OUR WEBSITE.
IF YOUR PAYMENT IS REFUSED OR CANCELLED, WE INVITE YOU TO CONTACT YOUR BANK DIRECTLY.
FOR EACH ORDER PLACED AS A GUEST, YOU WILL RECEIVE AN INVOICE BY EAMAIL. WE ENCOURAGE YOU TO KEEP IT IN A SAFE PLACE.
WE OPERATE A 30-DAY RETURN POLICY [...] SOME TYPES OF ITEMS CANNOT BE RETURNED, SUCH AS CUSTOM-MADE PRODUCTS (SUCH AS SPECIAL ORDERS OR PERSONALIZED ITEMS). PLEASE FEEL FREE TO CONTACT US WITH ANY QUESTIONS OR CONCERNS ABOUT A SPECIFIC ITEM.
THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE AND, ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR A NEW ITEM.
TO MAKE A RETURN, PLEASE CONTACT US AT : CONTACT@LEANDRE-LEROUGE.COM. PLEASE NOTE THAT RETURNS MUST BE SENT TO THE FOLLOWING ADDRESS : 3 RUE ESPRIT DES LOIS, 33000 BORDEAUX.
RETURN COSTS ARE THE CUSTOMER'S RESPONSIBILITY, EXCEPT FOR ORDERS OVER 200 EUROS.
IF YOUR PACKAGE IS DEFECTIVE OR DAMAGED, PLEASE CONTACT THE CARRIER DIRECTLY.
INSPECT YOUR ORDER UPON RECEIPT AND CONTACT US IMMEDIATELY SO WE CAN ASSESS AND REMEDY THE PROBLEM.
YOU WILL BE REFUNDED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. IT MAY TAKE SOME TIME FOR YOUR BANK TO PROCESS.
ALL ORDERS MUST BE RETURNED BY MAIL. NO RETURNS TO PHYSICAL STORE ARE POSSIBLE.
